1,152 leads in 117 days, and the cross-sell now runs automatically.

Three San Francisco restaurants, anchored by two-Michelin-star Saison, were inundated with private event inquiries and the questions that come before a lead is qualified. Ande’s virtual concierge took those questions on, and routes the guests Angler cannot take to the sister properties, keeping the revenue in the group.

About Saison

Saison Hospitality consists of three venues across San Francisco, anchored by two-Michelin-star Saison and Michelin-starred Angler SF.

The Challenge

A team in demand, at the limit of what hands can do.

  • In high demand: Angler and Saison are destinations, and inquiries for three venues arrived faster than even a strong team could work through them.
  • A full day of expertise, spent on the basics: One person answering pricing, availability and privacy questions by hand, every day.
  • No triage to work with: The team had no way to tell a qualified lead from an unqualified one, and no hours left for outbound.
  • Cross-selling asked even more of them: A second calendar, a re-explained brief and a new thread, on top of a day that was already full.
“Our team used to spend hours every day replying to emails to answer simple questions, like whether a room is available on a given date. Now the agent responds to those questions. By the time the inquiry hits our inbox, it’s enriched with data so that we can better close the deal.”
Jessica KapoorCOO, Saison Hospitality

Why Ande

Angler and Saison first began accepting corporate event payments through Ande in June 2025. This led to seamless payment reconciliation and accounting ease: a clean record that finance never had to match by hand. After the initial success, Ande’s virtual concierge was installed in April 2026, which answered questions about pricing, minimums, and room specifics, plus routed leads to sister properties.

The Results

Two thirds of guests hold a real conversation

  • 1,152 leads received and 63% of them engaged in a real conversation, plus 38 leads moved from Angler to Saison without anyone lifting a finger.
  • 94% of the categorized leads are corporate, arriving Monday to Friday.
  • Ande’s payment channel saved $57K and led to seamless payment reconciliation and accounting ease.

Related Stories

Altamarea Group

Altamarea runs 88.9% of corporate events on Ande, enjoying real-time payment visibility, clean spend data, and roughly 10 hours a week back for managers.

Waterbar and EPIC Steak

Waterbar and EPIC Steak went from no payment coverage to Ande’s payment channel on every corporate event, saving $96K, with 626 leads handled by the virtual concierge in 61 days.

Turn corporate bookings into strategic partnerships

Talk to Sales