Six properties, one seamless way to book, pay and cross-sell.

More than a dozen inquiries a day used to land in each manager’s inbox, and every deposit and balance was chased by hand. Ande started managing all the payments and then the virtual concierge started managing the inbox.

About Altamarea

Altamarea Group owns some of the most sought-after corporate dining destinations in New York, LA, Aspen, and DC, including Marea and 53.

The Challenge

A high-demand business, juggling many challenges

  • Volume: A dozen-plus inquiries a day, each needing the same capacity, pricing and availability answers.
  • Visibility: Leadership knew corporate drove the business, but no single corporate-focused view brought it together by account across six properties.
  • Cross-sell: With in-demand rooms often booked, routing an inquiry to a sister property depended on catching it in the moment.
  • Reconciliation: Deposits and balances were cumbersome to track, adding month-end work for both events and accounting.
  • Fees: Carried by the business in all instances, across corporate and social events.
“In an ideal world, we'd capture every event lead and send it to the restaurant that's most appropriate and has availability. I knew we were leaving money on the table. Ande now provides cross-sell opportunities for us, so my team can focus on closing deals.”
Rebecca LevineVice President, Client Hospitality, Altamarea Group

Why Ande

Ande’s payment channel gave the finance team real-time visibility into every event payment, and Altamarea finally had clean data on what corporate clients actually spend.

Ande’s virtual concierge went live on 53, Marea, and Ai Fiori, answering pricing, capacity, and availability questions against live inventory. It even offered a sister property instead of losing the inquiry, and handed managers an enriched lead they could prioritize on sight.

The Results

Nearly nine in ten corporate events run through Ande

Sixteen months later 88.9% of corporate events run on the platform, managers get roughly ten hours a week back, and the whole path from inquiry to final payment is one seamless flow.

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